Shipping policy
Thank you for shopping with The Blanket House. Each of our woven blankets is made to order, so please allow time for both production and shipping.
Production Time
Because our products are made to order, production typically takes several business days before an order is ready to ship. Production times may vary during holidays and periods of high demand.
Shipping & Delivery
Shipping costs are calculated and displayed at checkout based on your order and delivery location. Estimated delivery dates shown at checkout are estimates and are not guaranteed.
Once your order has shipped, you will receive tracking information when available. Carrier delays, severe weather, holidays, and other circumstances outside our control may affect delivery times.
Shipping Address
Please make sure your shipping address is complete and correct before placing your order. Because orders may enter production shortly after purchase, we cannot guarantee that an address can be changed after an order has been submitted.
The Blanket House is not responsible for orders delivered to an incorrect address provided by the customer. Additional shipping charges may apply if an order must be reshipped.
Lost, Damaged, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at support@theblankethouse.com. Please include your order number and clear photographs of the product and packaging so we can review the issue.
Order Tracking
When tracking is available, you will receive tracking information after your order ships. Please allow time for the carrier's tracking system to update.
International Shipping
International shipping availability and rates, when offered, are displayed at checkout. Customers are responsible for any applicable customs duties, import taxes, or other fees unless otherwise stated at checkout.
Contact Us
If you have questions about shipping or your order, contact us at:
The Blanket House
support@theblankethouse.com